Teachitright Terms and Conditions

Legal Notice

The following sets out the conditions of use for the Teachitright Ltd website. You may print these terms and conditions by pressing the print icon on your browser. By using this site you acknowledge that you have read, understood and agree to be bound by these terms and conditions. From time to time we may update these terms and conditions and you will be bound by these amendments when you visit the site. If you do not agree to these site terms (including any amendments) you must not use this site.

Liability for Accuracy and Applicability

The information contained in this website is not comprehensive and, despite our efforts, it may not be accurate, up to date or applicable to the circumstances of any particular case. We do not accept any liability for any inaccuracies or omissions (to the extent permitted by any applicable law) in this website and any decisions you make based on information contained in this website are your sole responsibility. This site is aimed at those who access this website from the United Kingdom mainland. Those who access this site from other locations are responsible for compliance with local laws if and to the extent that local laws are applicable.

Site Security

While Teachitright Ltd makes reasonable attempts to exclude viruses, worms, Trojans and other malicious or destructive computer code from its website you are strongly recommended to take all appropriate safeguards before using this web site or downloading any information or content from it. Teachitright Ltd gives no assurance (whether express or implied), assumes no obligation and accepts no liability or responsibility in relation to such exclusion.

Refund Policy

Books and materials

We are unable to offer a refund on books and materials ordered on the Teachitright website so please make sure you have chosen the correct book or resource when ordering.

Quizzes

We are unable to offer a refund on quizzes once the purchase has been made unless you are unable to gain access to these quizzes and Teachitright Ltd has been unable to fix the access issue within a suitable timeframe.

Mock exams and 3 day courses

Once a mock exam or 3-day course has been purchased we are unable to offer any refunds as spaces are limited with the exception of where the mock exam/course in question has been cancelled or details of the mock exam/course significantly change by Teachitright Ltd (e.g venue, time, date etc). Please ensure you are happy with the details of the event at the time of booking.

Parent Workshops

If you are unable to attend one of the Parent Workshops after reserving a place, please email admin@teachitright.com so we can allow another parent the opportunity to attend.

Delivery Costs, Timings and Queries

We aim to have orders processed and dispatched within 48 hours, and we will send out any relevant material or resources second class via Royal Mail. A £1.50 charge will be added on at the checkout for items that require to be sent in the post. A confirmation email regarding mock exams and courses will be emailed to you with 48hours once the office has processed the order.

We are only able to deliver to UK mainland.

A confirmation email with access to the purchased online quiz/quizzes will be emailed to you within 24hours.

Please note we can only accept one parent workshop booking per location due to limited availability. If you would like your spouse or partner to attend they will also need to make the booking. Maxi,um number of bookings per family is two. (This will be reviewed at the time of completing the booking)

Bulk orders for Tuition Companies or Tutors

If you are looking to order a large number of books (10+) please contact admin@teachitright.com   where we can arrange suitable delivery options direct with yourself and a potential discount.

Data Protection and Privacy

We may need to know your personal details including your name, address, telephone number and e-mail address to provide you with information or to reply to your queries. If you order goods, we may also require your credit card details (depending on your method of payment). We will not collect any personal information about you without your consent. We will take reasonable precautions to prevent the loss, misuse or alteration of information you give us and we can confirm that we will not pass any personal information on to third parties. Please see below our full Data Protection and Privacy policy.

TEACHITRIGHT PRIVACY & DATA PROTECTION POLICY

1.0 INTRODUCTION

1.1 It is necessary for Teachitright Ltd to collect and use certain types of personal data to provide tuition services to clients, to maintain accounts and to manage employees and consultants. We are committed to safeguarding and respecting the privacy of clients and students and this policy explains how any personal data we collect from you, or that you provide to us will be processed.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and clients; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.

1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access your information held by us using the request form at the bottom of this page.

1.5 In this policy, “we”, “us” and “our” refer to Teachitright Ltd. For more information about us, see Section 12.

2. How we use your personal data

2.1 In this Section 2 we have set out:

(a) the general categories of personal data that we may process;

(b) In the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c) the purposes for which we may process personal data; and

(d) the legal bases of the processing.

2.2 We may process data about your use of our website and services (“usage data“). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is consent or our legitimate interests, namely monitoring and improving our website and services.

2.3

(a) We may process your information (“account data“). The account data may include, but is not limited to your name, telephone, address, email address, name of your child, date of birth, and medical conditions. We may collect and process information that you provide to us by completing forms
on our website, including but not limited to information provided to us at the time of registering such as the Enrolment form, information from surveys, and other communications that you may send to us. The account data may be processed for the purposes of operating our website, providing
our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business and possibly the performance of a
contract between you and us and/or taking steps, at your request, to enter into such a contract.

(b) We use an electronic register system that contains emergency contact details which can be accessed by colleagues for cases of emergency and for the proper performance of a contract between you and Teachitright.

(c) We will also collect data on assessments, mock exam results and final exam results in order to support a student’s learning and progress. This data may be used for statistical analysis but the identity of students will never be divulged.

2.4 We may process your information included in your personal profile on our website (“profile data“). The profile data may include but is not limited to, your name, address, telephone number, email address, gender, date of birth and educational details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.

2.5 We may process your personal data that is provided in the course of the use of our services (“service data“).The source of the service data is you. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.6 We may process information that you post for publication on our website or through our services (“publication data“). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing is consent or our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.7 We may process information contained in any enquiry you submit to us regarding goods and/or services (“enquiry data“). The enquiry data may be processed for the purposes of offering, marketing and selling relevant goods and/or services to you. The legal basis for this processing is consent.

2.8 We may process information relating to transactions including purchases of goods and services that you enter into with us and / or through our website. (“transaction data”). The transaction data may include your contact and transaction details. When you proceed to the checkout, you will be prompted to complete your billing address before completing the payment transaction via Worldpay. Data relating to your payment card details will pass to Worldpay in an encrypted format and no card payment details are stored by Teachitright. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the
performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

2.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data“). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

(“correspondence data“). The correspondence data may include the communication content and meta data associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

2.11 We may process any of your personal data identified in this policy where necessary for the establishment,
exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court
procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of
our legal rights, your legal rights and the legal rights of others.

2.12 We may process any of your personal data identified in this policy where necessary for the purposes of
obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis
for this processing is our legitimate interests, namely the proper protection of our business against risks.

2.13 In addition to the specific purposes for which we may process your personal data set out in this Section 2,
we may also process any of your personal data] where such processing is necessary for compliance with a legal
obligation to which we are subject in order to protect your vital interests or the vital interests of another natural
person.

2.14 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

3.1 We may disclose your personal data to any member of our group of companies (this means our
subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the
purposes, and on the legal bases, set out in this policy.

3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably
necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining
professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in
an administrative or out-of-court procedure.

3.3 We may disclose enquiry data and service data to our web design and hosting company, Create Designs
insofar as reasonably necessary for managing our website.

3.4 Financial transactions relating to our website and services may be handled by our payment services
providers. We will share transaction data with our payment services providers only to the extent necessary for
the purposes of processing your payments, refunding such payments and dealing with complaints and queries
relating to such payments and refunds. You can find information about the payment services providers’ privacy
policies and practices by contacting us.

3.5 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your
personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose
your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims,
whether in court proceedings or in an administrative or out-of-court procedure.

4. Retaining and deleting personal data

4.1 This Section 4 sets out our data retention policies and procedure, which are designed to help ensure that we
comply with our legal obligations in relation to the retention and deletion of personal data.

4.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for
that purpose or those purposes.

4.3 We will retain your personal data as follows:

(a) Paper enrolment forms will be securely kept for a full academic year after the client has ceased their
relationship with us after which all forms will disposed of safely. We will hold your data electronically for
up to 8 years for the purposes of emailing newsletters unless you unsubscribe.

4.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be
retained. In such cases, we will determine the period of retention based on the following criteria:

(a) the period of retention of transaction and correspondence data will be determined based on your services
with us.

4.5 Notwithstanding the other provisions of this Section 4, we may retain your personal data where such
retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your
vital interests or the vital interests of another natural person.

5. Amendments

5.1 We may update this policy from time to time by publishing a new version on our website.

5.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

5.3 We may notify you of changes to this policy by email.

6. Your rights

6.1 You may instruct us to provide you with any personal information we hold about you; provision of such
information will be subject to:

(a) no fee and

(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of
your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

6.2 We may withhold personal information that you request to the extent permitted by law.

6.3 You may instruct us at any time not to process your personal information for marketing purposes.

6.4 In practice, you will usually either expressly agree in advance to our use of your personal information for
marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal
information for marketing purposes.

7. About cookies

7.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a
web browser and is stored by the browser. The identifier is then sent back to the server each time the browser
requests a page from the server.

7.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a
web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a
session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

7.3 Cookies do not typically contain any information that personally identifies a user, but personal information
that we store about you may be linked to the information stored in and obtained from cookies.

8. Cookies that we use

8.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website;

(b) status – we use cookies to help us to determine if you are logged into our website;

(c) personalisation – we use cookies to store information about your preferences and to personalise the website
for you;

(d) security – we use cookies as an element of the security measures used to protect user accounts, including
preventing fraudulent use of login credentials, and to protect our website and services generally;

(e) advertising – we use cookies to help us to display advertisements that will be relevant to you;

(f) analysis – we use cookies to help us to analyse the use and performance of our website and services and;

(g) cookie consent – we use cookies.

9. Cookies used by our service providers

9.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our
website.

9.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about
website use by means of cookies. The information gathered relating to our website is used to create reports
about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy

9.3 We may publish Google AdSense interest-based advertisements on our website. These are tailored by
Google to reflect your interests. To determine your interests, Google will track your behaviour on our website
and on other websites across the web using cookies. You can view, delete or add interest categories associated
with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner
network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out
mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use
cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an
opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser
plug-ins available at: https://support.google.com/ads/answer/7395996

10. Managing cookies

10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary
from browser to browser, and from version to version. You can however obtain up-to-date information about
blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
(Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

10.2 Blocking all cookies will have a negative impact upon the usability of many websites.

10.3 If you block cookies, you will not be able to use all the features on our website.

11. Our details

11.1 This website is owned and operated by Teachitright

11.2 We are registered in England and Wales under registration number 05965681, and our registered office is
at 7 Priory Court, Camberley, Surrey, London,GU15 3YX.

11.3 Our principal place of business is at 7 Priory Court, Camberley, Surrey ,GU15 3YX.

11.4 You can contact us:

(a) [by post, to the postal address given above;

(b) using our website contact form at the bottom of the page;

(c) by telephone, on the contact number published on our website from time to time; or

(d) by email, using the email address published on our website from time to time.

General Enquiries

If you have any general questions or queries, please do not hesitate to contact us at admin@teachitright.com or via the phone on 01276 479036.

Payment Methods Accepted

We process all online payments via Worldpay. We accept the following cards: Visa, Mastercard, JCB, Maestro and Electron.

Accepted Credit Cards

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